About Grizlu | Hotel Management Software Built for Hotel Teams

Terms & Conditions
Effective Date: 10/02/2025

Booking & Payments
- Full or partial payment may be required at the time of booking.
- Prices are subject to change without prior notice.
Cancellations & Refunds
- Free cancellation available within [X] hours before check-in.
- Late cancellations may incur charges as per our policy.
Guest Responsibilities
- Guests must provide valid identification at check-in.
- Any damages to hotel property must be compensated by the guest.
- No illegal activities are permitted on hotel premises.
Hotel Rights
- We reserve the right to refuse service or evict guests violating policies.
- Hotel facilities and amenities are subject to availability.
Liability Disclaimer
- Grizlu Hotel is not responsible for loss of valuables unless stored in a hotel-provided safe.
- We are not liable for unforeseen circumstances like weather disruptions or emergencies.

Information We Collect
- Personal Information: Name, contact details, payment details, and identification documents.
- Booking Details: Stay duration, preferences, and special requests.
- Device & Usage Information: IP address, browser type, and usage patterns.
- Cookies & Tracking: We use cookies to enhance your browsing experience.
How We Use Your Information
- To process and manage bookings.
- To improve our services and customer experience.
- For legal and security purposes.
- To send promotional offers (with your consent).
Information Sharing
- We do not sell your data.
- We may share data with payment processors, service providers, or when required by law.
Data Security
- We implement industry-standard security measures to protect your information.
- Despite our efforts, no online platform is 100% secure.
Your Rights
- Access, modify, or delete your personal data upon request.
- Opt out of promotional communications.